Mystery Shopping
RSBC has a remarkable experience in conducting service delivery survey known as “Mystery shopping” and Customer Care Training. Quality service delivery is paramount for every Business, it is important to know how your customers perceive the quality of service being offered to them by your staff. RSBC is your unique choice to evaluate how the service is being offered in different Locations of your business.Don't you sometimes wish that you could be inside your customers' mind to see what their opinions of you are, and what they really want from you? RSBC is here for you, we can conduct a customer experience survey / mystery shopping in your Bank, MFI, SACCOs, Insurance company, Supermarket ,hotel, call center & social media Platforms.
Market Research
Rsbc also facilitates our clients in searching for better & conducive markets for their investments in Rwanda & East Africa. For an overseas company, the market entry and market development in Rwanda and East Africa is a considerable undertaking. For a better Planning, it is always wise to involve expert help in setting up a business venture. RSBC has the local & Regional knowledge to help you navigate any challenge. Whether you want to set up a new venture in Rwanda or East Africa -or just want to streamline your Rwandan /East African operations, RSBC offer a cost efficient and low risk Business Representation Services for Overseas Companies. RSBC business Representation Services offer as a contact point for potential customers and business partners in Rwanda & East Africa.
